Support Consultant
Trintech, Inc
Oslo, NWY
1 dag siden

About Trintech

Trintech pioneered the development of Financial Corporate Performance Management (FCPM) software to optimise the Record to Report process.

From high volume transaction matching and streamlining daily operational reconciliations, to automating and managing balance sheet reconciliations, journal entries, treasury management and bank fee analysis, to governance, risk and compliance Trintech’s portfolio of financial solutions including, Cadency®, ReconNET™, Adra Balancer®, Adra Task Manager®, Adra Matcher® and Adra Accounts®, help manage all aspects of the financial close process.

Over 3,100 clients worldwide including half of the Fortune 50 and a quarter of the FTSE® 100 rely on our cloud-based software to increase efficiency, reduce costs, and improve governance and transparency across global financial organisations.

Principal Responsibilities

  • Provide exemplary customer service by being prompt, efficient and playing a pivotal role in maintaining a positive customer relationship.
  • Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
  • Able to work with minimal supervision and still meet job requirements and deadlines.
  • Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first communication.
  • Properly document all actions taken to resolve inquiries.
  • Filter and escalate inquiries as appropriate.
  • Advanced troubleshooting and deductive reasoning skills to resolve application issues for multiple applications.
  • Update our internal databases with information about technical issues, articles and useful discussions with customers.
  • Share feature requests and effective workarounds with team members.
  • Skills & Requirements

    Skills & Requirements

  • Degree in Computer Science, Business Information Systems or Accounting highly preferred.
  • You work independently, have a responsible approach to your assignments and you are willing to walk the extra mile to keep our clients satisfied
  • You are able to prioritise tasks and manage your time well
  • Ability to communicate effectively with customers when discussing both technical and non-technical elements in Norwegian, Swedish and English language also preferred.
  • Ability to investigate technical issues independently as well as in teams.
  • Finally, you enjoy interacting with clients and get motivated by finding good solutions to both more and less complex software issues
  • Performs other duties as assigned
  • This position can be based in either Stockholm or Oslo
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