Tech Support Engineer
Toughbyte
Oslo, Norway
6 dager siden
source : Hub

Our client is a high load video conferencing platform. Recently they've reached a million minutes of video conferencing going through its platform every hour.

That's video and audio being decoded, mixed and encoded in real-time on more than 4,000 virtual machines all around the world.

Currently we are looking for a Tech Support Engineer who will help with customer service support. Location : Oslo, Norway.

Our client is a high load video conferencing platform. Recently they've reached a million minutes of video conferencing going through its platform every hour.

That's video and audio being decoded, mixed and encoded in real-time on more than 4,000 virtual machines all around the world.

Currently, we are looking for a Tech Support Engineer who will help with customer service support. Location : Oslo, Norway.

The company is willing to consider candidates only with work permit in the EU.Role and ResponsibilitiesSome of the responsibilities for the position include :

  • Works with customers to troubleshoot reported problems, identify root cause, and resolve the issue
  • Able to triage technical situations effectively and efficiently
  • Capable of evaluating multiple different resolution paths and evaluating best possible outcomes independently and with customer service owners
  • Able to communicate highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation
  • Able to effectively prioritize cases based on urgency, impact, and customer need
  • Conduct and maintain competitive research and knowledge around the Unified Communications and Collaboration market
  • Identify and recommend possible optimization tasks to customers
  • Communicate and work closely with the sales team related to ongoing events with customer situations REQUIREMENTSMust have skills :
  • Proven track record in technical support and have sound knowledge of technology
  • Knowledge of networking and ability to solve network problems (TCP / IP, network monitoring, quality, etc)
  • Display extremely strong analytical, verbal, and written communication skills
  • Strong presentation skills Good to have skills :
  • Knowledge of SIP / H323, good technical understanding of Microsoft, Google, Cisco, Avaya, Polycom, Zoom, Bluejeans, and other related partners / competitors in the visual collaboration landscape
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