Customer/User Support (Volunteer Position)
Generation Mobility
Korsplassen , Tranby, Norway
2 dager siden
source : Hub

To improve economic and personal growth by attracting, connecting, and retaining global talent through advanced technologies with a human touch.

We help companies attract and retain global talent. We provide professionals & their families solutions to enhance the well-being and mindset to thrive abroad.

We assist service providers in connecting multidisciplinary specialists with corporations, professionals and their families.

Job Summary : We are looking for two people in our team (One in the USA and one in Europe). As a customer service agent, you will answer e-mails and inquiries in social media from costumers.

The role is very flexible and an amazing experience to put on your resume.The most important thing is to be problem-solving, inquiries can vary from problems with payment to unavailable content.

Work hours will vary, day / night and also weekends. This will fit you if you like to work at different hours and if you like to have flexibility in your days.Main Responsibilities :

  • Responding to inquiries, primarily via e-mail, current technical questions related to English customers' use of GenM application
  • Responsibility for all inquiries being followed up, via the Atlassian service desk system
  • Responsibility for onboarding new partners
  • Other administrative work Job Requirements :
  • Is positive and service-minded
  • Have a very good English oral and written vocabulary. Due to cultural differences and slang, you are preferably a native speaker from the UK, Australia or South Africa.
  • Irritating to a typo
  • Have a general good technical understanding
  • Possess your own PC / Mac, as this is the one to use during working hours
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