Technical product consultant
Hansen Technologies
Oslo, Norway
2 dager siden

Hansen Technologies is a leading global provider of customer care, billing software and data management systems. With deep expertise, the flexibility and power of HansenCX products deliver a leading customer experience in four major industry sectors : Energy (Utilities), Water, Pay-

TV and Telecommunications. Founded in 1971, Hansen now employs over 1000 people and has 31 offices around the globe.

Following an internal promotion, we are hiring a new Customer System Support Consultant into our Customer Care Team. This Consultant position will be part of a highly competent team who are delivering Customer Information System (CIS) to the energy sector.

We are hiring in Oslo, Trondheim, Hamar, Lillehammer, Førde, and Dale i Sunnfjord.

Key responsibilities :

  • Provide high quality technical support for customers
  • Coordinate customer tickets and tasks
  • Analyse, test and solve customers’ problems
  • Participate in customer meetings
  • Document problem solving procedures and usage instructions
  • Build customer and stakeholder relationships
  • Qualifications :

  • Well skilled in cooperation and communication.
  • Systematic and targeted, with the ability to handle multiple processes simultaneously
  • Good knowledge and understanding of technology and business
  • Educated to a college or university level
  • Programming and coding skills are desired. but no required
  • Fluent in both Norwegian and English, written and spoken
  • Personality traits :

  • Be inquisitive about customer needs and have good business understanding
  • Take initiative and show responsibility
  • Enjoy working independently, but also with teams of colleagues or in close cooperation with customers
  • Have a desire and ability to contribute to overall success for the team and business
  • Be service-oriented and trustworthy
  • Be ambitious to develop yourself professionally
  • We offer :

  • Professionally challenging jobs in a dynamic global industry
  • Excellent career opportunities in a growing global company
  • An informal international work environment
  • Highly skilled colleagues to learn from both locally and globally
  • If you feel this is exciting, we would love to hear from you! Send your application and CV before 25.11.2019 by clicking the Apply Button.

    More information :

    We do not offer visa sponsorship, and hence we will only consider applicants living and eligible to work in Norway.

    If you have any questions, please do not hesitate to contact Recruitment / HR Cecilie Nordback Reinertsen Cecilie.reinertsen hansencx.com

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