HRM Service Specialist in Knowledge Team HRM
Visma Group
Oslo, Fredrikstad, Gran, Stavanger
1 dag siden

Our International Knowledge Team HRM is growing steadily and we are now seeking a new member of our team who can work as a HRM Service Specialist.

As a HRM Service Specialist in our team you will play a vital role in strengthening our deliveries towards the Business Units in Visma.

The services we are working with is Visma.net HRM services, such as Visma.net Payroll, Visma.net Expense and Visma.net Calendar.

You will be the relevant service area’s major expert and resource person.

Our responsibilities

  • Handle and analyze complex customer enquiries that are escalated from Business Units
  • Collaborate with Product Unit on resolving the enquiries
  • Providing high-quality training programs for our business units
  • Planning, organizing and holding trainings based on new features
  • Be proactive and inform the Business Units about news, known issues and other relevant information
  • Being the operational interface of Support towards Product Unit
  • Create necessary documentation and videos for the Business Units
  • Participate in system testing
  • Translate end-user content to local language
  • Contribute in relevant project / activities where our knowledge is required
  • Preferred knowledge / skills :

  • Higher education, minimum a Bachelor in economy or IT
  • Experience with HRM and Payroll before (not a criteria, but an advantage)
  • Experience with support and customer service (not a criteria, but an advantage)
  • Good English communication skills, spoken and written
  • For this specific position we also need good spoken and written language skills in Norwegian
  • Customer service orientation and ability to work in an international environment
  • Action and target oriented, taking initiative and achieving results
  • Ability to work effectively both independently and as a member of a virtual team
  • Proactive and self-driven
  • Solid problem solving skills and attention to details
  • We offer you :

  • Working in a competent and experienced team
  • Challenging, exciting and varied work tasks
  • A lot of new things to learn
  • Opportunities to develop yourself and others
  • The successful candidate will be a proactive and service-oriented, and enjoys working in a fast-paced environment. You engage and motivate your colleagues, and contribute to creating a good working climate in the group.

    Other locations can also be considered.

    We are looking for hiring a candidate in this position as soon as possible.

    If you have questions, please contact Team manager Edgars Dzenuska, e-mail : edgars.dzenuska visma.com; phone : +371 22076104

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