Service Advisor
Tesla Motors
Norway, Karmsund
5 dager siden

Do you want to join our brand new service center based in Haugesund?

Tesla Norway is excited to announce the opening of a brand new Service Center in Haugesund. We are therefore looking to hire the best Service Advisors to join our mission!

This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

This position is located at our Service Center, with occasional travel to customers as directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

At Tesla we pride ourselves on merging incredible performance, sustainability and everyday usability across energy generation, storage, and transportation.

We will continue to play a pivotal role in addressing the negative effects of climate change as we execute our mission but we need passionate people like you to carry this forward to deliver lasting change.

Responsibilities

  • Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention
  • Return missed phone calls and emails in no more than 5 minutes
  • Determine if technical solutions can be resolved over the phone; escalating immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. attention to detail is critical
  • Conduct transactions w / system, walking customers through correction sand providing summary
  • Communicate estimated completion time, with regular updates and follow through on each customer vehicle
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Follow up with customer on the service, ensuring they are fully satisfied with the work
  • Perform detailed daily record keeping and reporting
  • Requirements

  • Ability to establish and maintain cooperative working relationships with members of the general public
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment is preferred
  • High school diploma or relevant experience and evidence of exceptional ability
  • Understanding of basic automotive techniques related to auto repair and servicing
  • Ability to follow oral and written instructions with attention to detail
  • Ability to effectively handle multiple priorities, organize workload and meet deadlines
  • Willingness to learn new and innovative automotive technologies
  • Outstanding customer service skills and experience
  • Ability to work in a team-based environment and achieve common goals
  • Dealer Management System(s), Outlook, and MS Office OR ability to pick up new systems fast
  • Retail automotive service experience is preferred
  • Must have and maintain a valid driver’s licence and an acceptable and safe driving record with at least two years’ driving experience
  • What we offer you :

  • A clear career path with ongoing training and development to allow you to achieve your personal career goals
  • A safe, clean and fast-paced working environment
  • An exciting role within the world’s leading Electric Car company
  • Possibility to visit other locations when the opportunity or need arises
  • The opportunity to make a real difference in the world
  • The chance to have a voice in a company that truly values your ideas
  • All applications must be submitted online and contain an English CV

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