Customer Service Team Manager, Norway
19 timer siden

Together, we can power the future as a European payments champion

Working for Nets, you’ll become part of an exciting growth journey. We’ve set out to make it easier and more intuitive to handle payments, because we see it as the foundation for growth and progress both in commerce and society.

Customer Service, Payment Norway is responsible for delivering professional and great customer experience to customers within the payment industry.

We provide service and consultancy to banks and corporates on onboarding, test, change and implementation.

On 6 August 2019, Nets entered into an agreement with Mastercard, selling its account-to-account based services. This is the largest acquisition ever made by Mastercard and a move for this leading global payment player to embrace the real-

time payments opportunity and further strengthen its unique position as the one-stop partner for any bank. Therefore, this position will transfer to Mastercard with approximately 275 other dedicated employees upon closing of the deal which is expected in the first half of 2020.

Your role is important!

You will manage a customer service team of highly skilled employees covering all levels of support related to the payment product portfolio.

Your main task will be to secure an easy, fast and professional service to our customers, ensuring that we deliver on our customers’ expectations.

It is vital for us, that customer focus is a natural part of your DNA and that you have strong experience of running a customer service department through operational performance, ongoing optimisation and capability uplift.

As a Senior Manager you have in dept experience with leadership and change management and you know what it takes to create a winning team across different people and competences.

You have great people skills and you act as a driver and role model.

Your key responsibilities are to ensure :

  • Achievement of services levels towards our customers delivering a professional experience
  • High employee competence level trough capability uplift and coaching
  • Appropriate staffing through operational planning and forecasting
  • Highest level of customer and employee satisfaction
  • Proactive and ongoing team development through competence uplift and recruitment
  • Your professional qualifications include :

  • Excellent understanding of customer needs and ability to set high standards for the customer experience
  • Solid management experience within customer services
  • Strong communication skills and experience with process optimisation
  • Goal oriented and executor. Ability to drive Performance Management to accelerate performance and foresee and adapt to changes
  • Good interpersonal skills and the ability to effectively communicate and interact with employees and stakeholders on all levels across the organisation
  • Strong communicative skills in Norwegian and English, both orally and in writing
  • We are looking for a colleague who goes the extra mile for customers and wants to be a part of a great team. You are known as ambitious, goal oriented, and with a strong will to win.

    You are known as a great listener and you are great at building team relations with a focus on ensuring high employee satisfaction.

    You should be able to and thrive working in a high paced environment and still perform under pressure and always keep a cool mind.

    We look forward to hearing from you!

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