Regional Manager CS-S (Customer Support - Services)
Hitachi Vantara Corporation
Oslo Norway
4 dager siden

The Company

We are a global $5bn Data Solutions and Services firm with a portfolio that spans hardware / storage, cloud, big data, analytics and IoT.

Our Northern EMEA customers are supported by an established, experienced and high performing team and we are currently looking to hire a Regional Services Manager to lead our team in SEFINO (Sweden, Finland, Norway)

This hire will be responsible for ensuring that Hitachi Vantara continue to deliver a best in class service to our customers : maintaining a high level of Customer Satisfaction while achieving AOP targets.

This is a fantastic opportunity for an operational and commercially astute services professional to join and lead a strong region wide technical team.

Responsibilities :

  • Drive the regionally defined support governance model across the service area to ensure service quality and customer satisfaction
  • Responsibility for achieving countries KPIs
  • Monitor and respond to output of Customer Satisfaction Survey results
  • Develop direct relationship with sales management and key customers
  • Manage support organisation in multiple countries to ensure quality service can be achieved.
  • The candidate profile :

  • Significant experience in the IT industry with a recent / current track record in complex service management for enterprise customers
  • A career based on successfully building - leading a superior support services organisation of a similar size
  • Organizational knowledge and sensitivity to matrix management environment - with a high level of emotional intelligence
  • Experience in working with partners
  • Experience in managing remote teams
  • Strong commercial and contractual acumen
  • Highly proficient in written and spoken business English
  • Broad understanding of storage solutions and associated IT issues
  • ITIL service management, 6 Sigma, continuous improvement methods are highly desirable
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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