You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
We are 55,000 HP employees, united in creating technology that makes life better for everyone, everywhere. Interested in joining us? Let’s talk.
The local inside Account Operations Manager (iAOM) is a key role within the management of our top direct customers. The iAOM is responsible to manage the end-
to-end relationship with the customer from an operational point of view. This includes amongst other things, to set up new customers, to ensure Service Level Agreements are met, to manage large escalations and to solve complex issues, to translate the needs of the customer into an operational plan, to strive for continuous efficiency improvements, and to hold Business Reviews with the customer where needed.
The iAOM works closely together with the operational teams in Sales Operations, Supply Chain and Customer Services, as well as Sales and country management.
OWNERSHIP OF OPERATIONAL RELATIONSHIP WITH CUSTOMER
Manages customer expectations through effective communication about HP direct order fulfillment capabilities and delivery performance
As trusted HP direct advisor contributes to relationship building with the customer
Enables sales force to focus on revenue and margin related activities
Coordinates Direct operations strategies; aligns operational commitments of the different business unit sales teams
Identifies opportunities for improving customer satisfaction and driving incremental business
Reports back to customer on the delivered performance (operations reviews, periodic reporting etc)
Manages senior level escalations
DESIGN AND DEPLOYMENT OF CUSTOMER PROCUREMENT SOLUTION
Consults with customer and (local) sales team on Direct capabilities
Understands the sales strategy, consults with sales to maximize HP business opportunity
Designs procurement solution which exceeds customer expectations within the scope of Direct delivery capabilities and cost to serve targetsDocuments solution in a Statement of Work (SOW) and agrees SOW with customer and account teamAccount Business Plan implementation
Project manages the implementation of the solution
PRODUCT & PRICE CATALOGUE DEPLOYMENT & MAINTENANCE :
Drives Catalogue set-up & maintenance in line with Sales and Customer requirements
Manages product offering and pricing updates across BUs.
Proactively manages product End-Of-Life and New-Product-Introduction within customer offering and catalogue
Accountable for the quality and availability of the customer catalogue and pricing
Product lifecycle management
Coordinates and / or supports activities related to contract, deal, product, price and customer setups in HP systems
Supports bid preparation by providing margin, configuration and quote support
OPERATION AND CUSTOMER MANAGEMENT
Develops and animates a regional or worldwide operations team depending on the type of accountEnsures commitments to the customer are honoredActs as an account related escalation point for internal teamsDevelops clear action plans for Sales Operations and Order to cash teams and monitors performance
Monitors account metrics and drives corrective actionsMeasures service levels, cost to serve, customer satisfactionUnderstand root causes when targets are missed and drive corrective actionIdentifies & recommends end to end process optimization opportunities
Strong ability to connect and collaborate with people, building a network and developi professional relationships,
Persistent, the ability and will to find a way to make it work
Analytical and problem-solving skills with good attention to detail
Ability to organize, structure and prioritize own workload
Customer oriented mindset and thinking
Good communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal stakeholders and management
Experienced in understanding and applying organizational skills to manage daily operational issues with an intermediate level of complexity
Excellent verbal and written communication skills
Fluent in English and Norwegian
Managing (working with) virtual teams
University degree level education (e.g. business administration, economics, etc.)
Typically, more than 2 years of related experience (e.g. supply chain, customer service, procurement, financial management)
Project and / or Program Management skills preferably within an international environment
Ability to travel if needed.
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today we are eager to learn more about you.
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