Local Inside Account Operation Manager
HP Development Company
Fornebu, Norway
5 dager siden

You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

We are 55,000 HP employees, united in creating technology that makes life better for everyone, everywhere. Interested in joining us? Let’s talk.

The local inside Account Operations Manager (iAOM) is a key role within the management of our top direct customers. The iAOM is responsible to manage the end-

to-end relationship with the customer from an operational point of view. This includes amongst other things, to set up new customers, to ensure Service Level Agreements are met, to manage large escalations and to solve complex issues, to translate the needs of the customer into an operational plan, to strive for continuous efficiency improvements, and to hold Business Reviews with the customer where needed.

The iAOM works closely together with the operational teams in Sales Operations, Supply Chain and Customer Services, as well as Sales and country management.

OWNERSHIP OF OPERATIONAL RELATIONSHIP WITH CUSTOMER

  • Manages customer expectations through effective communication about HP direct order fulfillment capabilities and delivery performance
  • As trusted HP direct advisor contributes to relationship building with the customer
  • Enables sales force to focus on revenue and margin related activities
  • Coordinates Direct operations strategies; aligns operational commitments of the different business unit sales teams
  • Identifies opportunities for improving customer satisfaction and driving incremental business
  • Reports back to customer on the delivered performance (operations reviews, periodic reporting etc)
  • Manages senior level escalations
  • DESIGN AND DEPLOYMENT OF CUSTOMER PROCUREMENT SOLUTION

  • Consults with customer and (local) sales team on Direct capabilities
  • Understands the sales strategy, consults with sales to maximize HP business opportunity
  • Designs procurement solution which exceeds customer expectations within the scope of Direct delivery capabilities and cost to serve targetsDocuments solution in a Statement of Work (SOW) and agrees SOW with customer and account teamAccount Business Plan implementation
  • Project manages the implementation of the solution
  • PRODUCT & PRICE CATALOGUE DEPLOYMENT & MAINTENANCE :

  • Drives Catalogue set-up & maintenance in line with Sales and Customer requirements
  • Manages product offering and pricing updates across BUs.
  • Proactively manages product End-Of-Life and New-Product-Introduction within customer offering and catalogue
  • Accountable for the quality and availability of the customer catalogue and pricing
  • Product lifecycle management
  • Coordinates and / or supports activities related to contract, deal, product, price and customer setups in HP systems
  • Supports bid preparation by providing margin, configuration and quote support
  • OPERATION AND CUSTOMER MANAGEMENT

  • Develops and animates a regional or worldwide operations team depending on the type of accountEnsures commitments to the customer are honoredActs as an account related escalation point for internal teamsDevelops clear action plans for Sales Operations and Order to cash teams and monitors performance
  • Monitors account metrics and drives corrective actionsMeasures service levels, cost to serve, customer satisfactionUnderstand root causes when targets are missed and drive corrective actionIdentifies & recommends end to end process optimization opportunities
  • ABOUT YOU

  • Strong ability to connect and collaborate with people, building a network and developi professional relationships,
  • Persistent, the ability and will to find a way to make it work
  • Analytical and problem-solving skills with good attention to detail
  • Ability to organize, structure and prioritize own workload
  • Customer oriented mindset and thinking
  • Good communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal stakeholders and management
  • Experienced in understanding and applying organizational skills to manage daily operational issues with an intermediate level of complexity
  • Excellent verbal and written communication skills
  • Fluent in English and Norwegian
  • Managing (working with) virtual teams
  • University degree level education (e.g. business administration, economics, etc.)
  • Typically, more than 2 years of related experience (e.g. supply chain, customer service, procurement, financial management)
  • Project and / or Program Management skills preferably within an international environment
  • Ability to travel if needed.
  • Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today we are eager to learn more about you.

    If you know a friend who may be a fit for the job please refer them.

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