Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.
What we offer :
Competitive pay and benefits package
Diverse and inclusive workforce
Dynamic and collaborative team environment
Environmental excellence and community support.
Sound intriguing? Open the possibilities to joining our team and apply today!
JOB SUMMARY :
The Technology Specialist (TS) is the primary interface in terms of presales for the CFT into Lexmark’s development and technical resources.
The TS works with the CFT and the customer to link the technical capabilities for Lexmark’s core hardware and software offers to business environments and systems in order to close business.
KEY METRICS :
Revenue versus Planned Revenue
New Accounts Wins and Renewals
Project Implementation and Licensing Management
KEY DELIVERABLES :
Proof of Concept and Demo
Integration Plan and Licensing
Project Hand Off Documentation to Support
Customer Training & Materials
ROLES AND RESPONSIBILITIES :
Provides pre-sales support to the Business Consultant (BC), Corporate Account Managers (CAMs), Business Development Managers (BDMs) in Target and Key accounts.
Responsible for the implementation of Proof of Concept and Pilot solutions based on criteria provided by CFT and Customer.
Consult with Customer as Subject Matter Expert, providing insight into potential solutions that create value and improve the Customer business performance
Responsible for software product installations and the licensing during execution of a Statement of Work (SoW) for a single large account and / or multiple complex small accounts.
Customer Environments can vary from hundreds to thousands of installed devices
Develop and run key and end user training for device and applications that facilitate change management and usability of valued functions
Responsible to build and grow a high trust relationship with key contacts within the Customer environment
Participates within CFT to develop proposals, detailed Statements of Work and RFP responses
Demonstrates discipline in following standard practices and develops or enhances practices as needed by the Customer or Lexmark.
Maintain sufficient dialogue with Customer key technical contacts to understand priority business initiatives.
Promote the value of the Customer / Lexmark relationship within the Customer, Lexmark and all third party organizations
Proactive administration of Lexmark Solution Centre to ensure all solution demonstrations are functional and in line with the country’s offer strategy
Acts as primary contact and point person for technical information and issue resolution, for presales activities as it relates to a specific Customer site
A recognized strong team player known for consistent delivery of quality services
Required to manage time within the Lexmark CRM in order to maintain billable hours and understand where time is spent and effectiveness of project implementation
Responsible for Maintaining skill level around new offerings and tool sets
EXPERIENCE AND BACKGROUND : WORK HISTORY :
WORK HISTORY :
Experience of team membership for multiple complex projects; preferably with multi-disciplined teams
Significant experience interacting with industry leading customers
Experience with application deployment through the use of remote technologies
Strong technical background with a minimum of five (5) years Systems experience
TECHNICAL COMPETENCE :
Specialization in one or more output disciplines is desirable e.g. copier technologies, colour reprographics, distributed printing etc.
Specific Lexmark product expertise is essential at a detailed level e.g. Output management, Document capture. A good understanding of topologies and operating environments is also desired.
Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software. MS Visio and MS Access preferred;
Basic knowledge of software driver implementation, IP schemas and network protocols
Demonstrated ability to apply a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions
Ability to think creatively and apply innovative approaches to business problems and opportunities.
Strong teaching skills, ability to present and demonstrate complex procedures to diverse groups
Experience in delivering applications to customers and providing the supporting documentation.
PERSONAL CHARACTERISTICS :
Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with diverse personalities mature flexible
High energy level, comfortable performing multifaceted projects in conjunction with normal activities
High levels of natural and intentional organization capabilities
Strong analytical and reasoning abilities. Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises.
Able to develop and adapt business processes after evaluating multiple solutions
BA / BS degree in Business, Science or equivalent experience
English language proficiency