Service Manager
Tesla Motors
Norway, Trondheim
1 dag siden

The Role

TeslaNorway is excited to be searching for an experienced and dedicated ServiceManager to our Trondheim location. This is a rare opportunity to become part ofthe fastest growing EV-

company within the automotive industry in Norway andrest of the world. As Service Manager you will take the lead by driving anddeveloping your Service Center and making a real impact on our mission inNorway.

TeslaService Managers are the leaders of our service teams. In this role, you willbe responsible for delivering an exceptional service experience to ourcustomers, developing team members, managing day-

to-day operations, andpreparing Tesla Service to meet the needs of our Model 3 customers. We hireleaders who want to run a service business and be a part of a revolutionary andunprecedented part of history here at Tesla, as we transform the way we viewService.

Responsibilities

OurService Managers must deliver excellent results and achieve goals quarter afterquarter, month after month, on all aspects of customers, people, operations,and financials.

  • Customerfocused : Our customers are changing the world, and it is yourresponsibility to exceed their expectations of what a service experience shouldbe.
  • We expect you to exude energy and enthusiasm not only by going above andbeyond for our existing customers, but also when engaging with new customers.

    You will actively monitor customer service trends to make necessaryimprovements, and assist the team in developing appropriate standards andprocesses to continuously elevate the overall service experience.

    The idealcandidate is solution oriented, demonstrating a high ability to identify rootcause of problems and develop solutions when faced with adversity.

  • People : OurService Managers are people developers, thus should possess the ability toinspire! We expect you to be 100% committed to the success of your team, andactively involve yourself in your team members’ growth and development.
  • Yourteam will look to you to set the standard for open communication, activeproblem solving, and a positive work environment.

    We will look to you, and yourability to coach and teach, to build a team of top talent and mentor the nextgeneration of Tesla leaders.

    Our Service Managers are the coaches of theirteams you must provide regular coaching and feedback, and have a deepknowledge of your team’s strengths and opportunities.

    You will be responsiblefor leading change and inspiring your team every day.

  • Operationalexcellence : As a Service Manager, you must understand and own every aspectof your service center’s performance.
  • You will be responsible for drivingcontinuous improvements to facilitate exceptional team output and customerservice by partnering with operations teams on strategic execution.

    We expectyou to champion safety, efficiency, quality, and overall excellence in all ofyour actions and decisions.

  • Financials : ServiceManagers are expected to understand our business, know their numbers and leadthe center’s daily operations to achieve specific goals in quality,productivity, output, cost as well as revenue / margin where applicable.
  • OurService Managers act in the best interest of Tesla by demonstrating soundjudgment. You must have a passion for our mission, our people, and ourcustomers.

    Technicalacumen is required you must develop a knowledge of all Tesla products, aswell as Service systems, processes, and procedures.

    Attitudeand approach is everything. You must :

  • Be a leaderand a team-player.
  • Takeownership, and create a culture of accountability
  • Love tochange the status quo and work well in high-pressure situations. Exceptionalprioritization and time management skills are essential for success.
  • Bestrategic and proactive. You must think and plan ahead to give your team thetools they need to be successful.
  • Beself-aware, flexible and open-minded.
  • Possess arare combination of mental agility, analytical thinking, hands-on problemsolving, and a customer-service mindset.
  • Be anadvocate for your customers and your team. Your success depends on theirs.
  • Beauthentic, be real!
  • Requirements

  • Educationalexperience : Bachelor’s degree or equivalent professional experience.
  • Professionalexperience : Prior leadership experience in a service-focused industry.Automotive expertise is required.
  • Leadershipexperience : Experience leading teams and managing a diverse group of roles andresponsibilities.
  • Process / operations experience : strong and proven experience leading field, technicalrepair or manufacturing teams in a fast-
  • paced, technology-driven environmentwith strong customer facing responsibilities. Experience running complexprocesses using Lean or other techniques.

    Tesla participates in the

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