Field Service Engineer
Bio-Rad
Oslo, NO
5 dager siden

Overview

  • Responsible to support Bio-Rad products & customers.
  • Responsible for installation, Training (after developing skills and experience), Service and Repair of company products at customer premises.
  • Correct escalation of 2nd level issues.
  • Support the customer in having their equipment running effectively. This may and can include customers throughout the Nordics and Europe.
  • The employee shall act according to existing policies, guidelines and requirements as stated by Corporate and local organisation.
  • Responsibilities

  • Responsible for executing all service activities on technical equipment, including but not exclusive to installation, maintenance, diagnosis, emergency repairs as planned by the local operation
  • Maximise equipment performance in line with guidelines and Specialist direction. Key to this is customer uptime, and satisfaction that the service visit meets their needs
  • Develop experience and ability through training and development on company products, leading to the potential to serve as a technical reference for more junior levels.
  • Manage all administration tasks within a given time frame including Call feedback, expense claims and Technical updates and daily administration necessary to complete the role.
  • Personal responsibility to stay up to date with the technological developments within the field of operation you are working in.
  • Liaise and work with local Sales teams to meet market and business requirements
  • To present yourself daily and represent Bio-Rad as a professional and committed employee both internally and externally.
  • To comply to the service training and manuals provided working at all times within the local health and safety guidelines, maintaining Bio-Rad Quality standards through everything done.
  • Represent Service as required at internal or external meetings
  • After training and development there is the potential to be active in giving presentations
  • Required to be flexible in job duties and cover when workload allows other functions within Service and Technical Support
  • To be fully responsible for maintaining accurate records of personal parts inventory, ensuring the quality of all parts remain in the condition and packaging with parts numbers as received.
  • Qualifications

  • Location - Bergen, Norway
  • Field based, home office
  • Fluent Norwegian and English
  • Technical degree and / or experience in a customer facing environment
  • Experience in field service Repair & maintenance of highly technical scientific equipment.
  • On the job experience of Biological / Chemical assays related to Analytical instrumentation applications
  • Good knowledge in Electronics and Mechanics essential
  • 5 -10+ years of experience as Field Service Engineer with extensive experience of working in a customer facing environment.
  • Experience from working in the field / industry of Clinical Diagnostic and / or Life Science
  • Good time-management skills, strong communication skills, up-to-date computer knowledge in both software and hardware including but not exclusive to PC based systems and Microsoft Office
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