2nd Line Support Team Leader
Hemmersbach
Oslo, Norway
1 dag siden

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

You will be responsible for a team that form the 2nd level support at one of the best IT service providers, reporting directly to the Manager IT.

End User Support is your passion and the combination of working in a team, coordinating and optimising internal workflows is just what you are looking for.

You will finally get the chance to modernise and plan a complex IT landscape :

  • You will lead our 2nd Level Team in regards to technical as well as disciplinary topics
  • You will coordinate the structured processing of the tickets in the incident, service request and problem management
  • You will be responsible for reliability and quality management
  • You already...

  • Have a minimum of 1-2 years leadership experience
  • are at home in the world of Microsoft and have good knowledge in different IT structure areas like Windows Clients / Server, VoIP telephony
  • Have worked with a ticketing system before and are familiar with the concept of SLA
  • are fluent in Norwegian and English and approach everything with quality-oriented attitude
  • What we offer :

  • An exciting job in an exponentially growing international company
  • Taking responsibility of exciting projects with diverse challenges
  • Wonderful team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentor programme for an easy start for new employees
  • Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
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