Be part of us
We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.
DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
You will be responsible for a team that form the 2nd level support at one of the best IT service providers, reporting directly to the Manager IT.
End User Support is your passion and the combination of working in a team, coordinating and optimising internal workflows is just what you are looking for.
You will finally get the chance to modernise and plan a complex IT landscape :
You will lead our 2nd Level Team in regards to technical as well as disciplinary topics
You will coordinate the structured processing of the tickets in the incident, service request and problem management
You will be responsible for reliability and quality management
Have a minimum of 1-2 years leadership experience
are at home in the world of Microsoft and have good knowledge in different IT structure areas like Windows Clients / Server, VoIP telephony
Have worked with a ticketing system before and are familiar with the concept of SLA
are fluent in Norwegian and English and approach everything with quality-oriented attitude
What we offer :
An exciting job in an exponentially growing international company
Taking responsibility of exciting projects with diverse challenges
Wonderful team spirit and a great working atmosphere in a friendly team
Direct and open communication
Very good opportunities for professional and personal further development thanks to our human resources development programme
Mentor programme for an easy start for new employees
Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes