LAN Technician
J&C Associates Ltd
Stavanger, NO
6 dager siden

Duties

  • Operates and maintains all local fixed VoIP , Analogue and DECT telephony systems (Alcatel PABX 4400)- Level 1&2 technical support on fixed telephony system hardware and software.
  • Provides support to local LAN / WAN services, including infrastructure networking service, secure voice services(Cisco VoSIP)) and video collaboration services (VTC).
  • Coordinates repair / exchange of faulty telephony equipment.
  • Contributes to day-to-day operation of local routing, switching, telephony and wireless infrastructure.
  • Undertakes routine installations and de-installations of items of hardware and / or software.
  • Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client.
  • Troubleshooting of failures / problems / incidents within IT Service Management (ITSM)
  • Escalates Incidents to next tier support.
  • Liaises with higher tier support for projects, maintenance and procedures.
  • Provides input to preventative maintenance plans.
  • Requirements

  • Working knowledge and experience on Alcatel OmniSwitch and OmniPCX Cristal hardware;
  • Advanced understanding of Voice over IP (VoIP) technologies and their implementation, protocols and standards;
  • Advanced knowledge of Local Area Networks (LAN) / Wide Area Networks (WAN) technologies, Transmission Control Protocol (TCP) / Internet protocol (IP) and standards.
  • Knowledge of implementing and operating LAN technologies (e.g. HSRP, STP, Switching, VLANs, VPC , DHCP snooping, ARP Inspection, Port- Security);
  • General experience in the installation, testing, integration and programming and configuration of IP / MPLS routing, switched and TDM networks.
  • A high level of knowledge of network, system and application level troubleshooting techniques.
  • Related field experience in operation, administration and maintenance of digital and IP based telecommunication and transmission systems.
  • Working understanding of Microsoft (MS) server and client technologies(VDI infrastructure);
  • Working knowledge and experience of CISCO Collaboration technologies.
  • Working knowledge and experience of H323 signalling protocols.
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